This Privacy Policy (“Policy”) applies to www.nhresidentialcare.com and New Horizon Homes (“Company”) and governs data collection and usage. For the purposes of this Privacy Policy, unless otherwise noted, all references to the Company include www.nhresidentialcare.com. The Company’s website provides information about residential assisted living services. By using the Company website, you consent to the data practices described in this statement.

Collection of your Personal Information

We do not collect any personal information about you unless you voluntarily provide it to us. However, you may be required to provide certain personal information when you choose to use specific services on our site. These may include: (a) registering for an account; (b) entering a sweepstakes or contest sponsored by us or our partners; (c) signing up for special offers from selected third parties; (d) sending us an email message; or (e) submitting payment information when purchasing products or services.

We use your information for purposes such as communicating with you regarding services and/or products you have requested. Additional personal or non-personal information may be gathered in the future to support service delivery and website functionality.

Sharing Information with Third Parties

New Horizon Homes does not sell, rent, or lease its customer lists to third parties.

The Company may share data with trusted partners to help perform statistical analysis, send you email or postal mail, provide customer support, or coordinate deliveries. All such third parties are prohibited from using your personal information except to provide these services to New Horizon Homes, and they are required to maintain the confidentiality of your information.

New Horizon Homes may also disclose your personal information, without notice, if required to do so by law or in good faith belief that such action is necessary to: (a) comply with legal process served on the Company or the website; (b) protect and defend the rights or property of the Company; and/or (c) act under exigent circumstances to protect the personal safety of users of the Company’s services, or the public.

Tracking User Behavior

The Company may keep track of the websites and pages users visit within www.nhresidentialcare.com to determine which services are most popular. This information is used to deliver customized content and advertising to users whose behavior indicates an interest in specific areas of the Company’s services.

Automatically Collected Information

The Company may automatically collect information about your computer hardware and software. This information can include your IP address, browser type, domain names, access times, and referring website addresses. This information is used for the operation of the service, to maintain quality of the service, and to provide general statistics regarding the use of the Company’s website.

Use of Cookies

The Company’s website may use “cookies” to personalize your online experience. A cookie is a text file placed on your device by a web server. Cookies cannot run programs or deliver viruses, and they are uniquely assigned to you. Only a web server within the domain that issued the cookie can read it.

One main purpose of cookies is to provide convenience and save you time. For example, if you personalize pages or register for services on www.nhresidentialcare.com, cookies help the Company recall your preferences on subsequent visits. This simplifies tasks such as storing contact information or remembering customized settings. When you return to the website, the information you previously provided can be retrieved to streamline your experience.

You may choose to accept or decline cookies. Most browsers accept cookies automatically, but you can modify your settings to decline them. If you choose to decline cookies, some interactive features of the Company’s services or website may not function as intended.

Links

This website may contain links to other sites. Please be aware that the Company is not responsible for the content or privacy practices of such external sites. We encourage users to be aware when they leave www.nhresidentialcare.com and to read the privacy statements of any other site that collects personally identifiable information.

Security of your Personal Information

The Company secures your personal information from unauthorized access, use, or disclosure. The Company uses the following methods for this purpose:

SSL Protocol

When personal information—such as a credit card number—is transmitted to other websites, it is protected through encryption, including Secure Sockets Layer (SSL) protocol.

The Company strives to take appropriate measures to protect against unauthorized access to or alteration of your personal information.

However, no data transmission over the Internet or any wireless network can be guaranteed to be 100% secure. As a result, while the Company works to safeguard your information, you acknowledge that:

(a) there are inherent security and privacy limitations of the Internet that are beyond our control; and

(b) the security, integrity, and privacy of all information exchanged between you and the Company through this site cannot be guaranteed.

Right to Deletion

Subject to certain exceptions described below, upon receiving a verifiable request from you, the Company will:

• Delete your personal information from our records; and

• Direct any service providers to delete your personal information from their records.

The Company may be unable to comply with a deletion request if the information is necessary to:

• Complete a transaction or fulfill a service you requested;

• Detect and protect against security incidents or illegal activity;

• Debug and repair errors affecting intended functionality;

• Exercise free speech or protect another consumer’s legal rights;

• Comply with the California Electronic Communications Privacy Act;

• Support public or peer-reviewed research that meets legal and ethical standards;

• Enable internal uses aligned with your relationship with the Company;

• Comply with a legal obligation; or

• Use the information internally in a lawful manner compatible with the original context.

Children Under Thirteen

The Company does not knowingly collect personally identifiable information from children under the age of 13. If you are under 13 years old, you must obtain permission from your parent or guardian to use this website.

Email Communications

From time to time, the Company may contact you via email to deliver announcements, promotional offers, alerts, confirmations, surveys, or other communications. The Company may receive notifications when you open an email or click a link within it, which helps improve our services.

If you wish to stop receiving marketing or promotional communications from the Company, you may opt out by clicking the UNSUBSCRIBE link in the email or by contacting us at info@nhresidentialcare.com with the subject line “UNSUBSCRIBE.”

External Data Storage Sites

The Company may store your data on servers provided by third-party hosting vendors with whom the Company has contracted.

Changes to This Statement

The Company reserves the right to modify this Policy at any time, for example, in response to changes in services, data practices, or applicable laws. When significant changes occur, the Company will provide notice, such as by emailing the primary address provided in your account or by placing a clear notice on www.nhresidentialcare.com.

Your continued use of the website or any services after such modifications constitutes your:

(a) acknowledgment of the updated Policy; and

(b) agreement to abide by and be bound by the Policy.

Contact Information

The Company welcomes your questions or comments regarding this Policy. If you believe the Company has not adhered to this Policy, please contact us at:

New Horizon Homes

Email: info@nhresidentialcare.com

Phone: 214-315-5365

Effective as of: November 1, 2025